How Does Springbok Casino Pay Out Winnings?

Quick cash outs are key to a successful online casino South Africa.  At Springbok, we prioritise all withdrawal requests.  We also ensure winnings are available at the snap of the fingertips.  Here is how you can expedite the transfer of funds from us, to you.

Safe & Audited Withdrawal Requests at the Top Online Casino South Africa

Why are we widely considered the best online casino South Africa?  Apart from our excellent online casino games, killer bonuses and attentive support services, we operate under the watchful eyes of a trusted licensing and regulatory authority.  In our case that authority is Curaçao eGaming.

That means we do our level best to pay winning patrons… on time and every time.  To do that, we rely on sophisticated tracking software to authenticate each winning spin or combination of cards.  Then we verify you are who you claim to be.  Once we have ticked of all the boxes… it is money time!

That is how it rolls from our side.  You submit a withdrawal request.  We verify all the technical stuff.  Funds are released to the payment processor of choice.  Depending on how busy our auditing teams is, the time spent doing the mandatory checks and balances is around 72 hours.  That is just three business days.

What can you do to support the process?  For one, you can submit all the requested documents to the casino by speed mail.  Not clear on what speed mail is?  It is the opposite of snail mail, i.e., regular post!  By sending us your documents via a high-speed fibre internet connection, we can cross all the Ts and dot all the Is in double-quick time.

What are documents are we referring to?  At the number one online casino South Africa, a copy of your ID and proof of address will do!  If you have used a credit or debit card as your preferred deposit option, we will need a copy of the front and back of that card too.  If the information you have provided matches the details captured on registration of your Springbok Casino account, it is green for go!

Why do we go through these lengths to process withdrawal requests?  It is all to protect our players, like you.  In the event that someone gains access to your online casino account and tries to tap you dry, we police withdrawals to ensure that your hard-earned money is indeed going straight to you!

Basic Qualifying Criteria for Quick and Easy Casino Cash Outs

There is another, equally important way of ramping up the average cash out speed at our top ranked online casino South Africa.  That is to only request withdrawals once you have met the basic qualifying criteria.  If you do not follow this cardinal rule, you are wasting our time and yours.  What is more, you are setting yourself up for a major disappointment.

What are the basics qualifying criteria for a quick cash out at our online casino South Africa?  Here is what you need to keep in mind if you want to get your hands on the loot…

1. All deposits must be rolled over at least once prior to requesting a withdrawal.
2. The wagering requirement of any bonus – be it a deposit bonus, no deposit bonus, free spins bonus or cashback bonus – must be fulfilled in its entirety.  Once you have satisfied the playthrough, you can legitimately cash out the winnings.  At Springbok Online Casino South Africa, deposit bonuses have a mandatory playthrough of 30 x the deposit and bonus.  The cashback bonus has a 10 x playthrough.  The rollover for no deposit bonuses, including our legendary free spins offers, is a standard 60 x the bonus.
3. If you have not funded your online casino account over the preceding three months and claim a free no deposit bonus, you are not entitled to cash out.

You now have a clear idea of what your obligations are.  Now it is time to move on to the next step of the withdrawal process.  That is the role of the independent third-party payment processors – and how long they take to facilitate cashout transactions.

Four Flexible Withdrawal Methods

One of the reasons why we are ranked the top online casino South Africa is our flexible choice of withdrawal methods.  There are four possible options covering both traditional and next gen cash merchants.  They, together with the average transactional times, are:

• Bitcoin – 28 to 72 hours
• EcoPayz – 48 to 72 hours
• Secure Instant Deposit (SID) – 48 to 72 hours
• Wire transfer – up to 20 working days

As a general rule, and where possible, we remit cash to our patrons via the same processor used to deposit funds at the online casino South Africa.  In other words, if you use bitcoin as your deposit method, we transfer winnings to your bitcoin wallet.  Otherwise, we use our discretion and select the most appropriate processor on your behalf.

All in all, you can expect the winnings to show up in your ewallet, crypto wallet or bank account in a little over a week.  The only glaring exception is wire transfers, which can take up to a month to complete.  A week or so might sound like a long time but we do our absolute best to get your winnings to you asap.  Once we’ve done our checks, it all depends on the payment processor.

What to Do When a Withdrawal Request is Rejected

What happens when you follow due process but your withdrawal request is denied?  The first step is to contact our customer support team.  One of our consultants will be more than happy to look into the matter and report back to you.

If you are still dissatisfied with the outcome, you can escalate the dispute by clicking on the CDS icon at the bottom right of the page.  By completing the relevant fields on the Player Dispute Form and submitting the information online, you can lodge a claim through the independent player disputes and mediation service.

Why are some withdrawal requests rejected by the online casino South Africa?  As we have already highlighted above, all casinos impose limits or restrictions on withdrawals.  These restrictions typically include:

• maximum withdrawal limits
• how frequently you can request withdrawals per week or per month
• how much you can cash out in one lump sum

When a withdrawal request does not take the restrictions published in our terms and conditions into account, the request will be unsuccessful.  Similarly, if we are unable to verify your personal or banking details or you have registered more than one account or you are under the legal age permitted for gambling, we will not initiate a withdrawal.

Under certain circumstances, we may close an account, confiscate the winnings and blacklist the player from joining our online casino South Africa again in the future.  This is only in extreme situations where we believe that the account is fraudulent and illegal.  Considering the impact of fraud on citizens, we have to act swiftly.

To avoid any problems and ensure you get what is owed to you, we strongly suggest you read our terms and conditions.  You can find them listed under ‘Springbok Casino’ at the bottom of our webpage.  It is the need-to-know and contains all the specifics so that you know what to expect, and when!